Refund policy

Order Cancellation Policy

You may cancel your order and obtain a refund before it is dispatched. After it has been sent, please wait for its arrival before initiating the return process.

Returns & Exchanges

Your satisfaction is our priority. Most products in unused condition can be returned within 30 business days following delivery.

1. Contact our Customer Service to initiate a return, providing details regarding the item(s) and the reason for the return.
2. Once you receive return instructions from us, please package the item(s) in their original packaging.
3. Return the item(s) as advised. We will supply the return address and shipping details once your return is approved. (Note: Returns without prior authorization will not be accepted).
4. Typically, returns are processed within 5 business days after we receive your package.

Conditions for Returns

You have 30 business days from the date of delivery to decide if an item meets your needs. Please reach out to us within this timeframe for any returns or exchanges.

To qualify for a return, the item must be unused and in its original packaging, accompanied by a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Return Costs

If the return is due to our error (for instance, wrong or defective items), you will receive a full refund.

If the return is initiated due to buyer preference (such as dissatisfaction with the product or selecting the incorrect size), a full refund will still be issued.

No restocking fees will apply for returned items.

Refund Process (if applicable)

After receiving and reviewing your return, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Refund Delays or Issues (if applicable)

If your refund hasn't appeared, first check your bank account. Then, reach out to your credit card company, as their processing times may vary.

If the problem persists, get in touch with your bank. For further assistance, email us at Support@Weram.shop.

Items on Sale (if applicable)

Only items sold at full price are eligible for refunds; discounted items are not refundable.

Exchanges (if applicable)

We only process exchanges for items that are defective or damaged. To initiate an exchange for the same item, please email us at Support@Weram.shop.

Delivery times for exchanged items may vary based on location.

Return Shipping Address

To begin a return, please contact us at Support@Weram.shop. We will provide the return shipping address once your request is approved; unauthorized returns will not be processed.

We are eager to assist you. Please contact us at:

Email: Support@Weram.shop